Oh my WOW!!! That was service!!!! Talk about rolling out the red carpet. This team was the all star team. Jake the GM was so personable and kind. He came out to greet us and make sure everything was going smooth. Cruz the service director introduced himself and gave us a tour. So incredibly impressed. Edwin our sales rep was quick and showed us all the features on the truck. If I could add an extra star to this review I would. We left with a new 4Runner and they MORE than took care of my family. 5 Star Plus!!!
Very excellent services was granted at the Santa Monica Toyota place. Joanna, was the individual who helped me and was very promoted with what needed to be done.
Easy Buy - Toyota of Santa Monica gave me the fastest and easiest purchase experience ever!
Thomas Soveg was very helpful and answered all my questions. Thanks!
I wanted to personally give a huge thank you to Toyota, but particularly to ERIK ORELLANA in the service department!!! I have a 7 month old Rav4, and out of nowhere my key just stopped working. It (unfortunately) wasn't the battery and ultimately the key needed to be replaced! Erik O went above and beyond to accommodate both my key issue (as well as my crazy schedule) to take care of my car. He was so pleasant to work with, and I felt he truly cared about helping solve a problem that shouldn't happen to a new car. I cannot thank Erik O and the service dept enough for helping me today! While dealing with car issues is never fun or ideal, he made it the best possible situation, and for that I am truly grateful! THANKS!! 🙂
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