After going back and forth with 3 other dealerships we came here because it was the only one that had the car I wanted. The salesperson Mayer truly deserves 5 stars for this patience and thoroughness with the whole process. He made a real effort to make sure I received the best service, even taking my calls and promptly replying to my text messages on his day off! Ask for Mayer if you want a great experience!
the service was - as always - excellent. i arrived and was immediately helped by joanna morgan, who made everything run smoothly. she is friendly, funny, and helpful. the servicing at this place is really easy. there's was no waiting when i arrived, and ms. morgan explained everything, including the options i had and how much everything would cost. after we settled that, she told me how long things would take (a little over two hours). i brought a book and waited in their waiting room, but there are plenty of places to go nearby. i live near downtown, but i always drive out to santa monica because the service is so good. you can make appointments online. i'm sure all the staff is competent, but I always select joanna morgan. she really knows what she's doing and is really helpful.
Elvis Quintas was friendly, explained the service details thoroughly and I didn't feel like he was trying to push any unnecessary work! 30K mile service was done when promised. I'll ask for him on my next visit.
I had the best car buying experience ever with the help of HYON PARK. He went above and beyond to make sure I got Prius 3 that I want in the most easy and comfortable transaction for a great price. He took the time to make sure I know all the feature in my car and even set up and connect my phone to Prius. Such an excellent customer service. I wanted to say “ Thank you” Hyon Park. You are the best.
Joanna Tsymbaliuk was amazing!! I had called that morning and slipped in for a service appointment 30 minutes later. Then she told me that it would be done in 2 hours and that she would call and update me - so I just went shopping on 3rd street promenade. It went just like she said- she was a total professional with a great attitude and personal touch!! If you can, ask for Joanna to assist you!!!
Was quick and pleasant experience.
Carolyn Collins in sales, the manager (I feel horrible as I've forgotten his name) and Hassan in finance were all exceptionally helpful in assisting me with a new car. The experience was spot on! I left with my first choice and couldn't be happier. This is the third purchase I have made at Toyota in Santa Monica and I cannot thank everyone enough for their hospitality. The service department is also amazing as well!
Carolyn Collins in sales, the manager and Hassan were all exceptionally helpful in assisting me with a new car. The experience was spot on! I left with my first choice and couldn't be happier. This is the third purchase I have made at Toyota in Santa Monica and I cannot thank everyone enough for their hospitality. The service department is also amazing as well!
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