I work at a Toyota dealership in Columbus Ohio, and I can honestly say this is one of the best dealerships I've ever encountered. We used their rental services and they really took care of us, all of the staff were super friendly. Would definitely recommend.
Have used Toyota SM for 8-9 years. Repairs have always been done well. Assessments of repairs needed have always been accurate, never overblown. In one case, a break pad that Toyota HQ had started using caused a squeaking noise. It was replaced under warranty free of charge with a better pad. Service reps Dale Strauf and Sam Mull have been exceptional. Can't ask for better. Thanks.
Just leased a car from Toyota Santa Monica after our almost 20 year old Lexus took it's last breath. EVERYONE here was so nice, helpful and fun. I have to save I love Will, our main salesman. What a beautiful and kind person he is. He really knew the car we were interested in, inside and out, and drove all the way to another location to get a blue one with black interior (I wanted blue outside and black inside as we have kids!), just so we could look at it. He knew we were also interested in another car at another dealership but never tried to pressure us to go with one car vs. the other. He was just a joy. All the others we dealt with at Toyota that day were great too. They made it happen for us and at a great price we could afford. So thankful.
I drove my dad to Toyota of Santa Monica from the O..C to purchase a Prius. The drive was a little long, but it was worth it. Our sales person - Willis Lucero took care of us (The white glove treatment) and Manager - Young Ji also made things smooth. My dad could not be happier with his purchase.
A few months ago I started my research into buying a new car. I finally decided a Prius was the car for me and went to three different dealers (around where I live and work when I had the time to car search) to test drive and get information. After dealing with five different guys, I found that most of them did not actually know what the car offered. One told me the Prius 2 comes satellite ready, which it does not. One told me the Prius 2 can come with a retractable cargo cover, which it can't. One stood out among the rest as knowledgeable, kind, respectful and honest. And that is Mark Ashtini at Toyota Santa Monica. He was straightforward and honest. He gave me a good deal. He was an overall really decent man. I would recommend him to anyone. The interior/exterior color I wanted in a car was unavailable and another guy I had been dealing with (at another dealership) was trying to guilt me into just making a purchase (I believe to get his July sales number) and Mark told me new cars are coming in and hold tight and they'll get me one, which they did in about 3 days. I have my dream car. I absolute love it! And I can't thank Mark enough!
Great customer service and awesome shuttle service that we didn't have to wait along time for. Yesvin Castaneda from the service department was very helpful and kind.
Mayer Kohan was very helpful in finding me a new (used) vehicle! He was very knowledgeable about all of the cars on the lot, and cars in general. Him and the staff worked with me to come to a price I could reasonably afford, since I loved the car so much. Can't wait to continue driving my 2014 Toyota Corolla!
Prius work - Yesvin was an awesome advisor. I brought my in honestly as a last resort because other mechanics couldn't seem to address the issue that caused warning lights on my car. I told my advisor I just wanted my car to run reliably. He was honest informing me of the seriousness of my defective brakes and battery situation. He didn't try to overcharge and was fair when I provided other competive quotes. I feel confident that bringing my car into the dealership was the best decision!
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