I came to this dealership to pick up a friend of mine who had her car serviced here. The dealership seemed a little small and cramped, otherwise, nothing else really stood out as a negative for me.
I had my Toyota Prius C serviced at Toyota Santa Monica this past weekend, and Timothy Collins - the service provider for my appointment - was super helpful! Timothy made sure that my car was all taken care of and it only took about an hour for an inspection and oil change. Thanks so much for the help, Timothy, and everyone at Toyota Santa Monica! See you in a few months for more service!
Brandon Donis was quite pleasant and informative. He told us our car would be ready in 1.5 hours, then texted us after 45 min that it was complete. When we arrived, he was smiling and sent us to Cashier to finalize the process. Very pleasant experience overall.
Took my car in to fulfill some outstanding recalls. Juan took me through everything that was going to be done, why it was necessary and how long it would take the technicians. Juan was a technician before this role and was extremely knowledgable, also very honest about an issue that may arise because of the recall work and even more issues they found in the process. Because they only use Toyota parts the costs can be up to 10x what an aftermarket part costs, and he let me know exactly what I needed to tell my trusted auto shop in order to get these issues fixed using aftermarket parts (lower quality/lifespan, but on an 11 year old car it might not make sense to pump $1,500 into a fix when my mechanic can get it done for $300). They know that their service center is going to be the best choice as far as knowledge and parts goes, and I appreciated the honesty as I try to milk the most lifespan out of my rav4 that's got 180k on the odo. Not going to lie, was very weary of bringing my car to Toyota because I know they'll charge way more than my mechanic, but had nothing but a great experience working with Juan and will definitely take my car back if a really specific issue to my car arises.
The staff seems to focus on helping their customers and not ripping them off. I service my car here and that is the extent of my relationship with them. I have walked around the auto sales area and they don't seem to have very many cars in stock. Also, the parts department looks very empty, I assume that they focus mainly on ordering parts.
Another LA Car Guy group dealership that's setting the standard on sales and service.
A very close friend refer me to this dealership. I was somewhat scared of the commitment. I had been looking around all day and thought I knew what I wanted. We had started to look at the numbers, when I told Joey I had mixed feelings and had another car in mind. He allowed me to test drive it. I knew the CHR Limited was my car the moment I got in the drivers seat. He showed us the tech and gadgets that came with our car and how to use them. Joey Haro is definitely the man to go! He also followed up with me a few days later to make sure I wasn't having any problems or questions. Joey, thank you SO SO much!!! I am beyond pleased with the whole experience. The leasing process wasn't so scary after all!!
Sam Mull was attentive and thoughtful, and even though I had to bring the car in THREE TIMES for the same issue, everything after the first was complimentary. Best thing about Toyota Santa Monica is its proximity to the Santa Monica Library, so if you have to wait, you have the world at your fingertips.
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