We bought a Prius at Toyota 3 years ago. We purchased an extended warranty. Our Prius has been great but it started having electrical problems. We took it in and were helped immediately. They located the problem it was covered by the warranty. Juan was our contact person, he kept us informed, was very professional and overall a pleasure to deal with.
It was great to have help from Thomas Soveg at the Toyota dealership in Santa Monica.
Erik Orellana was extremely helpful! I would recommend Toyota Santa Monica and Erik to anyone looking for quality service!
I had a great experience working with Joey, Alex, and Stephan. I am from NYC and never leased a car before. They were all really patient with me, it took me like a month to decide and get my CHR and I love it. They really worked with me on the price, and even delivered my new car to my house on Superbowl Sunday in the rain!
Erica Simon went out of her way to help in any way she could. It was nice to have a woman working there.
This dealership is great. I bought my car here too. Excellent customer service all around. They are efficient, nice, on time and give excellent customer service (and coffee and muffins!) Sam Mull was my contact this time -- he was great.
You can't beat the customer service at this location along with the time and patience of the sales department. I paid 44K for my 4Runner brand new and in return they gave me 42K back with 10,000 miles on it! HOW DOES THIS HAPPEN!!! Amazing
The customer experience at Toyota Santa Monica is seamless. Jose Alonso was quick to follow up with me and was incredibly knowledgeable of the product as well as the services they offer at the dealership. Hassan with the finance department was a huge help explaining additional vehicle information. Overall, the experience at the dealership was smooth. Huge thanks to the team at Toyota Santa Monica for everything.
I had the great pleasure of being helped by Anthony Huerta who listened to me and made sure not only did I get the car I wanted but that I didn't waste my time being stuck at a dealership all day. I use to go to Noho Toyota but had the worst experience there last time my lease was up so I decided to try somewhere new and informed them about my experience. I told them that I wouldn't put up with that again and they made sure it didn't happen. I love my new lease thanks to these guys who were efficient, nice, and actually cared what the customer said. I'm not rich so I had a very strict budget of what I knew I could spend on this car and they worked with that to give me a deal I was comfortable with. I highly recommend them and Anthony for his great help.
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