Customer Testimonials

Toyota Santa Monica

Google logo
Google Jun 11, 2019
 
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Google Jun 10, 2019
 
Google logo
Google Jun 10, 2019
 
Google logo
Google Jun 10, 2019
 

Joanna was my service writer this time, and as with every service since I bought the RAV4 in 2017, she was great! I'll be back in November or before. You are taking very good care of my car. Thanks.

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Yelp Jun 9, 2019
 

Where to start. In summary --this dealership is run by angels, with Santiago as the guiding light. I happened to be looking for a potential trade in on a whim, not married to either keeping my car or getting a new car.  When I explained my situation, Santiago spent half a day with me exploring cars --knowing full and well that there was a good chance that I wouldn't buy a car. There were no gimmicks or up-sells. Every time I wasn't happy with the offer or ambivalent, Santiago jumped into action finding creative solutions or a fair balance.  This was the first time I ever felt the sales manager was representing me and not just trying to score a commission.  Special note, for women, bc we most definitely get treated differently when we shop for cars solo. Ask for Santiago, I assure you that he will take great care of you and treat you with the utmost respect. Btw. This dealership offers very fair trade in values. I went to another Toyota dealership first and they treated me like a 5 year old, telling me what I needed and completely low balling my trade in by half.  Silverling, I ended up at Toyota Santa Monica and could not be more pleased.

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Yelp Jun 6, 2019
 

This is a more conscientious Toyota of Los Angeles. My experience with them overall was pretty good. The one time I needed a rental because of a problem with the car, they handled it. I would go to this Toyota over many of the others.

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DealerRater Jun 4, 2019
 

Lincoln was especially friendly and informative. Through the whole process he was not pushy. I purchased a new 2019 Toyota Camry Hybrid. I was pleased with the whole experience with all members of sales staff. Would recommend to anyone. Ricky was an amazing manager also.

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Google Jun 3, 2019
 

What an extraordinary car the Mirai is! And, what a treat it was to have such grand service. Thank you Mayer Kohan for making me feel so welcomed and for answering my 1,000 questions. You made me feel like a welcomed friend rather than a customer. After some rather negative experiences with sales people at other places, you gave me a renewed hope and confidence that people like you are so dedicated to proving help and service. Everyone asks me about my new car, and I sing its praises. But, equally so, I would sing the praises of the team at Toyota of Santa Monica. Thank you!Thank you, too, to Erica in the Service Department for making my first visit so easy. I don't know how you managed to get my car in and out in half the time, but it was much appreciated!!

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Google May 31, 2019
 

The only dealership I will go to. Hamid was beyond helpful, the dealership worked with my brother and I to get the right price and deal on our TWO cars. I cannot say enough about their integrity, honesty, and customer service.

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Google May 30, 2019
 

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