Joanna was my service writer this time, and as with every service since I bought the RAV4 in 2017, she was great! I'll be back in November or before. You are taking very good care of my car. Thanks.
Where to start. In summary --this dealership is run by angels, with Santiago as the guiding light. I happened to be looking for a potential trade in on a whim, not married to either keeping my car or getting a new car. When I explained my situation, Santiago spent half a day with me exploring cars --knowing full and well that there was a good chance that I wouldn't buy a car. There were no gimmicks or up-sells. Every time I wasn't happy with the offer or ambivalent, Santiago jumped into action finding creative solutions or a fair balance. This was the first time I ever felt the sales manager was representing me and not just trying to score a commission. Special note, for women, bc we most definitely get treated differently when we shop for cars solo. Ask for Santiago, I assure you that he will take great care of you and treat you with the utmost respect. Btw. This dealership offers very fair trade in values. I went to another Toyota dealership first and they treated me like a 5 year old, telling me what I needed and completely low balling my trade in by half. Silverling, I ended up at Toyota Santa Monica and could not be more pleased.
This is a more conscientious Toyota of Los Angeles. My experience with them overall was pretty good. The one time I needed a rental because of a problem with the car, they handled it. I would go to this Toyota over many of the others.
Lincoln was especially friendly and informative. Through the whole process he was not pushy. I purchased a new 2019 Toyota Camry Hybrid. I was pleased with the whole experience with all members of sales staff. Would recommend to anyone. Ricky was an amazing manager also.
What an extraordinary car the Mirai is! And, what a treat it was to have such grand service. Thank you Mayer Kohan for making me feel so welcomed and for answering my 1,000 questions. You made me feel like a welcomed friend rather than a customer. After some rather negative experiences with sales people at other places, you gave me a renewed hope and confidence that people like you are so dedicated to proving help and service. Everyone asks me about my new car, and I sing its praises. But, equally so, I would sing the praises of the team at Toyota of Santa Monica. Thank you!Thank you, too, to Erica in the Service Department for making my first visit so easy. I don't know how you managed to get my car in and out in half the time, but it was much appreciated!!
The only dealership I will go to. Hamid was beyond helpful, the dealership worked with my brother and I to get the right price and deal on our TWO cars. I cannot say enough about their integrity, honesty, and customer service.
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